Information we collect
When you place an order, contact us, or use our website, we may collect personal information such as your name, email address, phone number, shipping address, billing information, and order details.
How we use your information
We use your information to process orders, deliver products, provide customer support, send tracking updates, prevent fraud, improve the store experience, and comply with legal or regulatory obligations.
Payment data
Payment information is processed through selected payment providers and is not stored in full on our storefront. Depending on the payment method used, transaction verification may be handled by external secure payment services.
Cookies and analytics
We may use cookies, local storage, and similar technologies to remember preferences, keep the cart active, understand browsing behavior, and improve site performance. You can control cookies through your browser settings.
Sharing of information
We may share necessary personal information with shipping carriers, payment providers, fraud-prevention services, analytics providers, and technical service partners strictly for store operations, transaction processing, and fulfillment.
Data retention
We retain personal information only as long as reasonably necessary to fulfill orders, provide support, maintain business records, resolve disputes, and comply with legal obligations.
Your rights
Depending on your location, you may have rights to request access to, correction of, or deletion of your personal information, or to object to certain processing activities. To make a request, contact us directly.
Contact us
If you have privacy questions or data requests, please contact service@troou.shop.