Return window
We accept eligible return requests within 30 days of delivery. To start a return, please contact our support team and include your order number and reason for the request.
Eligible items
Returned items must be unused, in original condition, and in the original packaging whenever possible. For hygiene, safety, or customization reasons, certain products may not be eligible for return once opened or used.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with clear photos and your order number. If the issue is confirmed, we will arrange a replacement, refund, or other appropriate resolution.
Return shipping
If the return is due to an error on our side, we will cover the return shipping cost. For customer-initiated returns, return shipping may be the responsibility of the customer unless otherwise required by law or stated in writing.
Refund timing
Once the returned item is received and inspected, approved refunds are typically processed back to the original payment method within 5 to 10 business days. Processing times may vary depending on your payment provider or card issuer.
Non-returnable situations
We may decline returns for items that show signs of use, are missing parts, are returned outside the stated window, or were damaged after delivery due to misuse or improper handling.
Contact
For return and refund requests, email service@troou.shop and include your order number for faster support.