Frequently Asked Questions
Quick answers to the most common order, delivery, payment, and return questions for the Troou storefront.
How long does order processing take?
Most orders are processed within 2 to 3 business days before shipment. During busy periods or promotional events, processing may take slightly longer.
What shipping options are available?
Standard Shipping is free and usually arrives within 3 to 7 business days after dispatch. Expedited Shipping is available at checkout and usually arrives within up to 3 business days after dispatch, depending on the destination country.
How do I track my order?
Once your order has shipped, we send a tracking update to the email address used during checkout. You can also use the Track Your Order page to check the latest status.
Can I change my shipping address?
If your order has not shipped yet, contact us as soon as possible at service@troou.shop. We will do our best to update the address before dispatch.
What is your return policy?
We accept return requests within 30 days after delivery for eligible items. Items should be unused, in original condition, and returned with original packaging. Full details are available on our Refund Policy page.
What should I do if my package arrives damaged?
Please email us within 7 days of delivery with your order number and clear photos of the item and packaging. We will review the issue and help with a replacement or refund where applicable.
How can I contact customer support?
You can reach us by email at service@troou.shop or by WhatsApp at +63 926 075 4098. More support details are available on the Contact Us page.