Contact Us
For order support, delivery questions, payment issues, or general store inquiries, reach out to the Troou support team using the details below.
Customer support
Email: service@troou.shop
WhatsApp: +63 926 075 4098
Support hours: Monday to Friday, 9:00-18:00
Response time: Usually within 1 business day
Before you contact us
- Include your order number when asking about shipment or delivery status.
- Use the same email address that was entered during checkout whenever possible.
- For return requests, mention the item name and the reason for the request.
- For payment questions, share only order-related details and never send full card information by email or chat.
Helpful links
Support topics
- Order confirmation and payment review
- Shipping updates and carrier delays
- Return and refund requests
- Product questions before purchase
- Address updates before shipment